02.25.2014 ATTENTION CUSTOMERS: THE POST OFFICE (USPS) IS STARTING TO FAIL...HORRIBLY. THEY ARE TAKING, AT TIMES 1-2 WEEKS FOR 2-3 DAY USPS PRIORITY MAIL. PLEASE SEE THE AMENDED LIVE ARRIVAL GUARANTEES FOR INFORMATION ABOUT DOA ORDERS THROUGH USPS. The good news is that I can now offer overnight, 2 day and 3 day express through FedEx. Place your order like you normally do; cutoff is still Sunday at 6PM MST for Mon/Tues shipping - it will charge you for 2-3 day USPS Priority mail. Then email me with your order number, shipping zip code,and name at FedExOrder@aaronpauling.com to receive a quote and paypal invoice for the difference between the two shipping methods. Pay the invoice and receive your feeders in a timely fashion with FedEx. If the invoice is not paid by the Sunday prior to your shipment going out it will ship 2-3 day USPS. No exceptions. No whining. It is going to take a lot for me to coordinate two different shipping methods; drop off times/locations ect. ect. and I will not have time for last minute changes to shipping. I have to use different boxes for FedEx than for USPS and as a result will not have the time to make last minute changes.
2014 Postal Holidays
Wednesday, January 1 – New Year’s Day
Monday, January 20 – Martin Luther King, Jr. birthday (observed)
Monday, February 17 – Washington’s birthday (observed)
Monday, May 26 – Memorial Day
Friday, July 4 – Independence Day
Monday, September 1 – Labor Day
Monday, October 13 – Columbus Day
Tuesday, November 11 – Veterans’ Day (observed)
Thursday, November 27 – Thanksgiving Day
Thursday, December 25 – Christmas Day
Please read the information below. By purchasing from me, you agreeing that you are 18 years of age or older and you are agreeing to my shipping terms & policies. All roaches are shipped by USPS 2 to 3 day priority mail and are marked "Live, Harmless, Feeder Insects". You will receive an email with your delivery confirmation number when I print your shipping label, and a second email from me stating that I have shipped, after I return from dropping the orders off at the post office.
PAYMENT: I accept PayPal through the website and any major credit card by phone 928.415.0347, or I can email you a credit card invoice that will allow you to enter your credit card information yourself. Credit Card orders will not be shipped until the payment has cleared (approx. 2-3 business days) .
I also accept United States Postal Money orders via mail. All money order orders will not be shipped until the payment has cleared.
Please email me for more information about payment via money order.
ATTENTION PAYPAL USERS: Due to increased fraud using PayPal's terms against merchants; You will be required to have a "confirmed" address with PayPal. I will not, under any circumstances, ship to a un-confirmed shipping address. PLEASE- before you order make sure that the address you have on file with PayPal is the address you want me to ship to. Because even if you enter a different shipping address on the website, I WILL be shipping to the confirmed PayPal address no matter what. I am sorry that it has to be this way, but fraud is on the rise using PayPal and I will not be ripped off. Thankyou for understanding.
WINTER SHIPPING IS NOW IN EFFECT!Shipping Prices are $16.00 for the first species/size $5.00 ea additional species or size.
I will notify you when your order is shipped via email . USPS should also send you a delivery confirmation number.
Some packages may marked "Hold For Pick Up" when weather dictates. These should be held at your local post office for you to pick up. I advise you to get to know the post office workers at your local office.
There are no Florida sales for insects currently.
AGE: Please have your parents make your purchase for you if under 18 years of age. I will not sell to minors.
CORRECT SHIPPING ADDRESS : I use the shipping address that you provide to me.
It is YOUR responsibility to insure that I have the correct address. If you pay with PayPal, PLEASE- before you order make sure that the address you have on file with PayPal is the address you want me to ship to. It needs to be a confirmed shipping address (confirmed with paypal) in order for me to ship to it. Even if you enter a different shipping address on the website, I WILL be shipping to the confirmed PayPal address no matter what, no exceptions, no whining. If there is a mix up with the address and it is determined that the mistake was due to your error i.e. you provided me with the wrong address, had an old shipping address on file with paypal, ect. I will NOT be able to replace or refund your order.
LIVE ARRIVAL GUARANTEE
I guarantee the live arrival of all roaches shipped only when temperatures are between 40 and 90 degrees and someone is present to receive the order. Large orders may require a signature confirmation. There is no live arrival guarantee in cases of carrier error( meaning they took more than the 2-3 days to deliver for USPS or the allotted time for the chosen FedEx service).
SHIPPING CUT OFF TIMES
Shipping may be delayed due to weather at my discretion. I may also mark the package HOLD FOR PICK UP to have it held at your local post office if the weather requires it. If the high temperatures in your area are above 90 or below 55, your order may be marked "hold for pick up" and held at your local post office. All DOAs must be reported within 18 hours of time of arrival. Proof of DOA will be required for a replacement order to be shipped out to you. Someone must be available to accept shipments on the FIRST delivery attempt, or all live arrival guarantees are null and void. Orders are sent out on Mondays and Tuesdays only. Orders MUST be received by Sunday evening, 6:00 PM Arizona time, to be shipped the following Monday or Tuesday. Orders may be delayed due to weather at my discretion. You must be 18 or older to purchase and proof of age may be required.
I am not responsible for losses due to carrier error.
It is YOUR responsibility to read and understand the shipping policies. By completing an order and sending me payment you are agreeing to the shipping policies.
There are no cash or monetary refunds, only store credit.
QUESTIONS OR PROBLEMS
Please email me with any questions or concerns. Email me at email@example.com or call me at 928 415 0347.