Shipping and Terms of Service PLEASE READ BEFORE ORDERING

Free 2-3 day USPS shipping is included in all roach orders. Cutoff is Sunday at 6PM MST for Mon/Tues shipping.

FEDERAL HOLIDAYS

  • Monday, February 20 – Presidents Day (no shipping this week)
  • Monday, May 29 – Memorial Day  (no shipping this week)
  • Tuesday, July 4 – Independence Day (no shipping this week)
  • Monday, September 4 – Labor Day (no shipping this week)
  • Monday, October 9 – Columbus Day (no shipping this week)
  • Wednesday, November 11 – Veterans’ Day (observed)
  • Thursday, November 23 – Thanksgiving Day ( no shipping this week)
  • LAST SHIPPING DAYS BEFORE CHRISTMAS SEASON
    IS MONDAY DEC 4TH AND TUESDAY DEC 5TH REGULAR SHIPPING WILL RESUME MONDAY JANUARY 8TH 2018

 Please read the information below. By purchasing from me, you agreeing that you are 18 years of age or older and you are agreeing to my shipping terms & policies.

All roaches are shipped by USPS 2 to 3 day priority mail and are marked "Live, Harmless, Feeder Insects". You will receive an email with your delivery confirmation number when I print your shipping label. Roaches may be packed a variety of ways depending on your order. They may be double boxed or loose in the main shipping box. Have your container ready when you receive your roaches.

PAYMENT: I accept PayPal and credit cards through the website
I also accept United States Postal Money orders via mail.
All money order orders will not be shipped until the payment has cleared.
Please email me for more information about payment via money order.

ATTENTION PAYPAL USERS: Due to increased fraud using PayPal's terms against merchants; You will be required to have a "confirmed" address with PayPal. I will not, under any circumstances, ship to a un-confirmed shipping address. PLEASE- before you order make sure that the address you have on file with PayPal is the address you want me to ship to. Because even if you enter a different shipping address on the website, I WILL be shipping to the confirmed PayPal address no matter what. I am sorry that it has to be this way, but fraud is on the rise using PayPal and I will not be ripped off. Thankyou for understanding.

Shipping Prices 
2-3 day USPS Shipping is now included in the purchase price and is the default. Winter shipping is an additional $10.00 per order.

AGE: Please have your parents make your purchase for you if under 18 years of age. I will not sell to minors.

LIVE ARRIVAL GUARANTEE:
I guarantee the live arrival of all roaches shipped only when temperatures are between 55 and 90 degrees and someone is present to receive the order on the first delivery attempt. Large orders may require a signature confirmation. There is no live arrival guarantee in cases of carrier error (meaning they took more than the 2-3 days to deliver for USPS) or when you leave the package sitting at your local post office for days on end.

SHIPPING CUT OFF TIMES
Shipping may be delayed due to weather at my discretion. I may also mark the package HOLD FOR PICK UP to have it held at your local post office if the weather requires it. You. If the high temperatures in your area are above 90 or below 55, your order may be marked "hold for pick up" and held at your local post office. All DOAs must be reported within 18 hours of time of arrival. Proof of DOA will be required for a replacement order to be shipped out to you. Someone must be available to accept shipments on the FIRST delivery attempt, or all live arrival guarantees are null and void. Orders are sent out on Mondays and Tuesdays only. Orders MUST be received by Sunday evening, 6:00 PM Arizona time, to be shipped the following Monday or Tuesday. Orders may be delayed due to weather at my discretion. You must be 18 or older to purchase and proof of age may be required.
I am not responsible for losses due to carrier error.
It is YOUR responsibility to read and understand the shipping policies. By completing an order and sending me payment you are agreeing to the shipping policies.

There are no cash or monetary refunds, only store credit.

QUESTIONS OR PROBLEMS
Please email me with any questions or concerns. Email me at customerservice123@aaronpauling.com or call me at 928 415 0347.